9u999 Terms & Conditions

The following terms used in these Terms and Conditions are defined below:

• "Platform" — The 9u999 website, mobile site, and all associated services.
• "User" or "You" — Any person who has registered on the platform or is using its services.
• "Account" — A user's personal gaming account created by registering on 9u999.
• "Deposit" — Funds added to the platform.
• "Withdrawal" — Funds taken out from an account balance.
• "Bonus" — Additional balance or benefits granted as a promotional offer.
• "Wagering" — The condition requiring a specified amount to be bet before a bonus can be withdrawn.
• "Terms" — This terms and conditions document.

Any term not defined here will be used in its common legal and industry meaning.

2.1 Age & Eligibility Requirements

To use 9u999's services, you must meet the following requirements:

• You must be at least 21 years of age.
• You may operate only one account in your own name.
• You are of sound mind and are creating an account of your own free will.
• Creating an account on behalf of or as a representative of another person is not permitted.

2.2 Account Creation Rules

• You must provide accurate and complete information at the time of registration.
• Only one account per person is permitted; creating multiple accounts is strictly prohibited.
• Keeping your password confidential is your responsibility. You must not allow others to use your account.
• If your account details change, you must update them in a timely manner.
• If unauthorized access to your account occurs, you must notify 9u999 immediately.

9u999 reserves the right to verify your identity and age at any time. As part of this process, the following documents may be requested:

• A copy of your National ID Card (NID) or passport.
• A recent bank statement or mobile financial service statement.
• A selfie or video verification request.

9u999 follows internationally recognized fair play and anti-money laundering policies. The verification process is conducted as part of these policies.

4.1 Deposit

• Minimum deposit: ৳500 (per payment method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits are generally credited to the account instantly.
• Deposited funds may only be used for approved gaming activities.
• You must use your own payment method — deposits from third-party accounts are not accepted.

4.2 Withdrawal

• Minimum withdrawal: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will only be made to the same payment method used for the deposit.
• Withdrawals may be temporarily suspended if there is an active bonus or unmet wagering requirements.
• If verification is pending, the withdrawal process may be delayed.

5.1 Welcome Bonus

New members at 9u999 will receive a 100% bonus on their first deposit, up to ৳20,000.

• Example: Deposit ৳1,000 and receive ৳1,000 bonus — total balance will be ৳2,000.
• Example: Deposit ৳42,000 and receive a maximum bonus of ৳20,000 — total balance will be ৳62,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x) the bonus amount.

5.3 General Bonus Terms

• The welcome bonus can be claimed only once per account.
• If you attempt to withdraw while a bonus is active, the bonus may be cancelled.
• 9u999 reserves the right to change or withdraw any promotional offer.
• If bonus abuse is found, the account may be suspended.
• If bonus terms change, the platform will be updated accordingly.

6.1 General Gaming Terms

• All games are operated in accordance with fair play principles.
• If a technical error occurs during a game, 9u999's decision will be final.
• In the event of an internet disconnection, 9u999 will do its best to resolve any incomplete bets.
• If you have any doubt about a game result, please contact the support team.

6.2 Sports Betting

• Please read the market terms carefully before placing a bet.
• If a match is cancelled, the bet amount will be refunded, however each market's own rules apply.
• Bets placed while a market is suspended will be considered void.

6.3 Live Casino

9u999's live casino section offers the opportunity to play real-time games with professional dealers. In live games, the dealer's decision will be considered final.

The following activities are strictly prohibited and will result in account closure:

• Creating or operating multiple accounts.
• Bonus abuse or bonus hunting.
• Using a false identity or false information.
• Money laundering or suspicious financial transactions.
• Using software bots, automation tools, or any type of fraudulent software.
• Attempting to breach the platform's security systems.
• Harming, harassing, or defrauding other users.
• Using arbitrage or abusive betting strategies.
• Depositing or gambling with third-party funds.

9u999 places the highest importance on responsible gaming. We believe that gaming is a form of entertainment — never a solution to financial problems.

• Set deposit limits and play within those limits.
• If any signs of gaming addiction appear, take a temporary break.
• Use the self-exclusion feature if needed — contact our support team.
• Do not gamble with borrowed money or emergency funds.

For more information on responsible gaming, visit our Responsible Gaming page.

9u999 gives the highest priority to protecting your personal information. The platform uses SSL encryption technology to keep all data transmissions secure.

• Your personal information will not be sold to third parties.
• Details on how data is collected, stored, and used can be found in our Privacy Policy.
• Information may be shared with authorities in cases of legal obligation.
• Use a strong password to keep your account secure.

9u999 is not liable for the following:

• Any loss caused by issues with the user's own internet connection.
• Unauthorized access to an account due to user negligence or an authorized person.
• Issues caused by faults in third-party software or services.
• Temporary service interruption due to unexpected technical failure.

The platform is provided on an "as is" and "as available" basis. 9u999 does not guarantee uninterrupted service, but makes every effort to ensure it.

11.1 9u999's Rights

9u999 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these terms.
• Suspicious or fraudulent activity.
• Failure to verify identity or providing false information.
• Operating multiple accounts.
• Instructions from legal or regulatory authorities.

11.2 User Rights

• You may voluntarily close your account at any time.
• All open bets must be settled before closing the account.
• Withdrawal of valid balance (not bonus) may be requested, subject to terms and conditions.

If you have any dispute or complaint, please contact our support team directly first. We are committed to resolving all complaints honestly and promptly.

• Disputes must be raised within 30 days of the date they arise; claims submitted after this period may not be accepted.
• For casino game outcomes, the game provider's server logs are the final evidence.
• If both parties cannot reach a resolution, the matter will be settled through independent mediation.

For support, contact us via live chat or email at [email protected].

9u999 reserves the right to change, amend, or update these terms at any time. A notice will be provided on the platform before changes take effect.

• Users will be notified by email or on the platform in the case of significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• Check this page regularly and stay informed about updates.

If you have any questions or concerns about these terms, please contact our support team:

• Live Chat: Active 24/7, directly through the platform.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

Our support team is always ready to resolve your queries quickly and effectively.